Privacy Policy

Effective Date: 18 April 2025

1. Information We Collect
   We may collect the following types of information:
   • Personal Identification Information: Name, email address, phone number, address, date of birth, and marriage anniversary.
   • Financial Information: Payment details for venue or service bookings and transactions.
   • Business Information: Vendor, supplier, visitors, and partner details.
   • Technical Data: IP address, browser type, device information, and operating system.
   • Social Interaction Data: Engagement through our social media pages, website, different marketing ad campaigns, marketing and branding activities, and online/offline platforms.
   • Booking & Event Information: Event preferences, guest lists (their age group, gender, and choice), room, and event space requirements.
   • Feedback & Reviews: Testimonials, comments, suggestions shared through online or offline channels.
   • Cookies and Tracking Technologies: Data collected to enhance user experience through the website and/or mobile application.
2. How We Collect Information
   
   • Directly from users through our website forms, phone calls, emails, or in-person interactions.
   • Through third-party service providers like payment gateways, booking partners, and analytics tools.
   • Automatically through cookies, web beacons, and similar tracking technologies.
3. Use of Information
   
   • To provide and manage bookings, events, and accommodation services.
   • To improve our website, services, and customer experience.
   • To process payments and send booking confirmations.
   • For internal business operations, marketing, and promotional activities.
   • To respond to inquiries, complaints, and feedback.
   • To comply with legal obligations and protect our business interests.
4. Sharing of Information
   We do not sell, rent, or trade your information. However, we may share your data with:
   • Trusted third-party service providers (e.g., IT services, payment gateways, marketing agencies).
   • Government authorities, if required by law.
   • Event partners, vendors, and suppliers (only with client consent) for seamless service delivery.
5. Data Retention
   We retain personal data only as long as necessary for the purposes outlined in this policy unless a longer retention period is required by law.
6. Data Security
   We employ industry-standard security measures to protect your data:
   • Secure Sockets Layer (SSL) technology for encrypted transactions.
   • Regular system monitoring and threat assessments.
   • Restricted access to personal data to authorized personnel only.
   • Staff training on data privacy practices.
7. Your Rights and Choices
   You have the right to:
   • Access, correct, or delete your personal information.
   • Withdraw consent for marketing communications.
   • Object to data processing.
   • Request data portability.
   To exercise these rights, please get in touch with us at info@samarpanresorts.com
8. Cookies Policy
   Our website uses cookies to:
   • Understand and save user preferences.
   • Track site traffic and interactions to enhance the user experience.
   • Improve marketing campaigns and retarget visitors.
   Users may choose to set their web browser to refuse cookies or alert when cookies are being sent.
9. Links to Other Websites
   Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.
10. Children’s Privacy
    We do not knowingly collect or solicit personal information from anyone under the age of 18. Parents or guardians should contact us if they believe a minor has provided personal information.
11. Surveillance & Security
    For the safety of our guests and staff, Samarpan operates CCTV surveillance systems in public areas. These recordings are used for security, event monitoring, and incident resolution. Data is stored securely and is not shared with third parties unless legally required.
12. Updates to this Privacy Policy
    We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date."
13. Grievance Redressal
    If you have any concerns about our use of your personal information or wish to lodge a complaint, you can contact our grievance officer at:
    
    • Email: customercare@samarpanresorts.com
    • Address: Gobarsahi – Sakari Road, Bakarpur, Muzaffarpur, Bihar 844127
14. Acceptance of Terms
    By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree, please do not use our site or services.