Last Updated: 30 April 2025
- Booking Confirmation
- All bookings (event, stay, or service-based) must be confirmed through an officially signed agreement or digital confirmation via our authorized platforms.
- A minimum advance payment (usually 25%-50% of the estimated amount) is required to confirm any booking. This percentage may vary depending on the nature and scale of the event.
- Provisional bookings without payment will not be considered confirmed and are subject to availability.
- Digital Booking and Payments
- Bookings can be made via our official website www.samarpanresorts.com, through verified travel or event aggregator platforms, or authorized third-party service partners.
- All digital transactions are processed through secured, encrypted gateways compliant with RBI and IT Act norms.
- Accepted payment methods include: UPI, NEFT/RTGS, Credit/Debit Cards, Net Banking, and recognized e-wallets.
- Digital confirmations will be considered as valid legal contracts once payment is acknowledged.
- Payment receipts and invoices will be auto generated and sent to the registered email ID.
- Instalment and Final Payment Terms
- Instalment-based payment plans may be provided for high-value events or long-duration stays, upon written request and management approval.
- Final payment must be cleared at least 15 days before the event date unless otherwise agreed.
- In cases of short-term or same-day bookings, 100% advance is mandatory.
- Pricing and Adjustments
- Quoted prices are exclusive of applicable taxes (GST, service charges, etc.), unless explicitly stated.
- Pricing is subject to change without notice due to operational, legal, or governmental factors unless locked by contract.
- Any last-minute upgrades, service additions, or modifications will incur additional charges to be settled immediately or before check-out.
- Cancellation & Refund Clause
- Please refer to the Cancellation & Refund Policy for complete terms.
- Any cancellations will be subject to a non-refundable administrative fee.
- No refund will be provided for cancellations made within 15 days of the event or stay unless due to unforeseen governmental or natural disruptions, and only with valid documentation.
- Refunds, if applicable, will be processed within 10-15 business days to the original payment method.
- Booking Transfer or Rescheduling
- Booking transfer to another date or individual is possible only once and must be done at least 15 days prior to the original date.
- Rescheduling is subject to availability and revised pricing (if applicable).
- Overdue Payments & Late Fees
- Late payments may incur a 2% monthly interest on the outstanding amount.
- Management reserves the right to cancel services or bookings in case of continuous default, without refund.
- Booking Violations
- Bookings made using fraudulent information or unauthorized payment methods will be immediately voided and reported to the relevant authorities.
- Misrepresentation of guest count, event type, or purpose may lead to additional charges or cancellation.
- Vendor & Third-Party Payments
- Clients hiring external vendors must clear their payments directly and ensure that all service providers adhere to Samarpan’s guidelines.
- Samarpan will not be liable for any disputes, failures, or payment issues involving external vendors.
- Contact & Grievance Redressal
For booking-related support or payment clarifications, please contact:
phone: +91 737 093 5000
Email: customercare@samarpanresorts.com
This policy is governed under the Indian Contract Act, IT Act, and applicable financial norms, with specific adherence to Bihar State Law. By proceeding with your booking, you accept and agree to this Payment & Booking Policy.
