1. Introduction
    This Cookie Policy explains how Samarpan Resort & Banquet ("Samarpan", "we", "our", or "us") uses cookies and similar tracking technologies on its website, digital platforms, mobile interface, and associated online services to provide a better browsing experience, deliver relevant content, support technical performance, and improve our service offerings.
    By using our website or online services, you consent to the use of cookies as outlined in this policy.
  2. What are Cookies?
    Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They serve various purposes, such as remembering your preferences, analysing website traffic, and securing user sessions. Cookies may be temporary (session cookies) or persistent (stored for later use).
  3. Types of Cookies We Use
    We use the following categories of cookies:
    1. Strictly Necessary Cookies
      • Required for website functionality and security.
      • Helps load pages, process bookings, and maintain sessions.
      • Cannot be disabled in our system.
    2. Performance & Analytics Cookies
      • Track user behavior, page visits, and click paths.
      • Help improve site speed, design, and content based on real-time data.
      • Examples: Google Analytics, internal traffic reports.
    3. Functionality Cookies
      • Remember your preferences like language, location, or login status.
      • Improve personalization during your return visits.
    4. Advertising & Marketing Cookies
      • Used to deliver tailored promotions via platforms like Google Ads, Meta, etc.
      • May track you across different websites for retargeting or personalized offers.
    5. Third-Party Cookies
      • Placed by service providers, integrated tools, or external widgets (e.g., chat support, social media plugins).
      • These providers have cookie policies, and we are not liable for their practices.
  4. Data Collected Through Cookies
    Cookies may collect the following data, which may be used collectively or anonymously:
    • IP address, device type, and browser information
    • Pages visited and time spent
    • Location and language preferences
    • Click and scroll behavior
    • Booking or inquiry history (if logged in)
    • Source of website traffic
    This data is used strictly for technical improvements, user personalization, analytics, and service optimization and is never sold to third parties.
  5. Legal Grounds for Cookie Usage (India & Bihar Jurisdiction)
    Under India’s Information Technology Act, 2000, and guidelines issued by the Ministry of Electronics and Information Technology (MeitY), we ensure:
    • Your consent is obtained wherever applicable
    • No personally sensitive data is accessed without explicit permission
    • Users can opt out of non-essential cookies and tracking
    In accordance with Bihar’s local governance, hospitality rules, and state regulations, we ensure ethical and transparent practices across digital systems and customer interactions.
    At the same time, Samarpan will not be liable for the information shared by the user in the public domain or on any of Samarpan’s other social or third-party platforms.
  6. Managing Cookie Preferences
    You can manage or delete cookies through:
    • Your browser settings (Chrome, Firefox, Safari, Edge, etc.)
    • Use of browser plug-ins or cookie blockers
    • The cookie banner/pop-up on our website for initial choice
    Please note that disabling certain cookies may affect website performance or limit your access to certain services (like booking engines or personalized sections).
  7. Cookies in Relation to Other Policies
    Cookies may work in conjunction with:
  8. Cookie Duration and Storage
    Cookies may remain:
    • For session duration only, i.e., until the browser is closed
    • For a set number of days (e.g., 30–365 days) based on the service need
    • Indefinitely in cases of consented persistent login cookies, unless deleted manually
    All cookie data is stored and processed with industry-standard encryption, monitoring, and secure hosting practices.
  9. Cookie Consent in Public or Government-Restricted Environments
    Considering public mandates and legal sensitivity in Bihar:
    • No sensitive personal information is auto-captured.
    • Cookie data is never used for profiling users under surveillance, nor shared with any unauthorized governmental or private bodies.
    • We comply with state bans (e.g., alcohol promotion) and avoid storing or using cookie data in a way that contradicts the local legal or moral fabric.
  10. Updates to This Cookie Policy
    We may update this Cookie Policy periodically to reflect changes in:
    • Legal obligations (e.g., new government policies)
    • Technology or cookie tools used
    • Business needs or digital platform upgrades
    You will be notified through our website, cookie banner, or digital communication when updates are significant.
  11. Contact Us
    If you have questions or wish to manage your cookie consent:
    Email: customercare@samarpanresorts.com
Regards,
Team Samarpan Resort & Banquet